Shipping policy
ORDER PROCESSING
All orders are processed within 2–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Once your order has been shipped, you will receive a shipping confirmation email including your tracking number.
DELIVERY TIMES
Estimated delivery time is 4–8 business days after shipment.
Delivery times may vary depending on:
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destination country
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shipping carrier operations
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seasonal demand
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customs processing when applicable
POSSIBLE SHIPPING DELAYS
In some cases, delivery may take longer than the estimated timeframe.
Delays may occur due to factors beyond our control, including:
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international customs inspections
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weather conditions
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high shipping demand
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logistics carrier delays
If your order is taking longer than expected, please contact our support team and we will gladly assist you.
FREE SHIPPING
Velmora Milano offers free shipping on all orders.
There is no minimum purchase required to qualify for free shipping.
PRICE TRANSPARENCY
All prices displayed on our website are final prices and include:
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applicable taxes
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shipping costs
No additional charges will be applied at checkout.
ORDER TRACKING
You will receive your tracking number via email within 24–48 hours after shipment.
You can track your order through the “Track Your Order” page on our website.
If the tracking page is not working or you have not received your tracking number, please contact us and we will assist you.
DAMAGED OR INCORRECT ITEMS
If your order arrives:
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damaged
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incomplete
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with the wrong item
please contact us as soon as possible at:
Please include:
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your order number
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photos of the item received
Our support team will review the situation and work quickly to provide a suitable solution.
RETURNS AND REFUNDS
We accept returns within 15 days of delivery for items that are unused and in their original condition.
For more details, please refer to our Return & Refund Policy available on our website.
CUSTOMER SUPPORT
If you have any questions regarding shipping, orders, or returns, feel free to contact us at any time.